Frequently asked questions
What people ask us most.
If you do not find your answer, write to us. We reply quickly.
When is the app coming out?
Very soon, for Android and iPhone. We are finishing the last details and adding businesses and riders. Follow us on social media to hear about launch day.
Which cities does it work in?
We are arriving city by city, starting with those that do not have a delivery app yet. If we are not in yours yet, register your business or follow us to know when we arrive.
How much does it cost to order?
You pay for your items, the delivery fee you agree with the rider and a service fee. Before confirming you see the total with every amount itemized, no surprises.
How can I pay?
In cash on delivery or by bank transfer. Card payments will come later. If you pay cash, the rider collects first and then hands you the order.
What is the delivery code for?
It is your guarantee that the order reaches the right person. Whoever receives it tells the rider the 4-digit code, and the rider enters it before handing over.
What can I not send as a parcel?
Cash, weapons, illegal substances, animals and anything prohibited by law. The rider can check the package and reject it if it breaks the rules. You will find the full list in the terms and conditions.
How do I register my business?
From our web panel: you fill in the business details and upload your tax ID, your ID card and a selfie with the ID. There you also see the plans and choose yours. We review everything and, once approved, your business appears in the app with the verified badge. Slots are limited per category: if yours is full, you go on the waiting list in order of arrival.
What do I need to be a rider?
Your ID card, license, vehicle registration and criminal record certificate, which you get online for free. Sign-up costs nothing.
What if there is a problem with my order?
You write to us from the app and the case is linked to your order. Orders in progress have priority, so we help you as soon as possible.